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Model of warmth for the Teleton Foundation

This project, developed by researchers from the Faculty of Nursing and Obstetrics, aims to adapt and implement a model of warmth to ensure that all care provided by Teleton health personnel meets the highest human and professional standards. The initiative arises from the need to preserve the institutional seal in a context of constant staff turnover, ensuring that the culture of closeness, respect and support that characterizes Teleton is maintained across the board in all its centers. To this end, the team is working on the cultural adaptation of the Warmth Scale, an internationally validated tool, but which needs to be adjusted to the Foundation's own reality, practices and values.

This work is expected to strengthen and enhance the care experience, generating evidence to evaluate the quality of the link between professionals and patients, and promote practices consistent with the spirit of the institution. The research considers a pilot project in the Teleton Institutes, developed in collaboration with internal teams, which will identify opportunities for improvement and ensure that the model is effectively integrated into clinical processes. Ultimately, the project seeks to contribute positively to patient recovery, recognizing that warm, respectful and humane treatment is a fundamental component in rehabilitation and in the construction of meaningful care experiences for children, young people and their families.

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Zita Lagos | Uandes Researcher

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Christopher Shotfield | Head of Teleton Service Experience

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Paz Moscoso | Academic School of Nursing Uandes

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participating centers

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experts involved

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professionals involved